Saturday, October 20, 2007
What part of "service" don't they understand?
I love this! When Don and Mona Shaw, a retired couple in Virginia, tried to get the 3 in 1 package of services from Comcast, this is what they ran into.
the company had scheduled installation of its much ballyhooed "Triple Play" service, which combines phone, cable and Internet services, in Shaw's brick home in nearby Bristow. But Shaw said they failed to show up on the appointed day, Monday, Aug. 13. They came two days later but left with the job half done. On Friday morning, they cut off all service....What happened next, while beyond the pale, is a joy to behold. Go read it and enjoy.
...So on that Friday, Mona Shaw and her husband, Don, went to the local call center office to complain.
Let's pick it up, mid-action, according to Shaw:
Mona demands to speak to a manager. A customer service representative says someone will be right with them. Directs them to a bench, outside. (Remember, it's mid-August.) Mona and Don sit.
Tick, tick, tick, goes the clock. Sit, sit, sit, go Mona and Don.
For. Two. Hours.
And then -- this is the best part -- the customer rep leans out the door and says the manager has left for the day. Thanks for coming!
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